Currently, The lack of response on Slack between team members & upper management causes delays in our ability to resolve issues quickly & efficiently for our clients. We also have an issue with proper documentation that makes it extremely difficult to know exact procedures when handling bugs across platforms.
Sarah Lisenby
Flaw in current process
There is no set time schedule or delegation for who or when it will get written.
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Impact
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Attempts at solving
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Ideal solution
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