Industry: Finance Role: Accountant Pain Point: Difficulty transferring data from old DOS systems to modern technology due to security, funding, and communication challenges. Reliance on paper slows efficiency in customer service. Current Process: Using outdated DOS systems for account analysis, leading to errors and inefficiency. Attempts: Multiple failed attempts to upgrade due to funding and security issues. Ideal Solution: A unified system combining client data and analysis. Value: Saves millions in time and reduces costly errors. Willingness to Pay: Millions.
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Accountant
The largest pain points my company experiences is transferring data from DOS platforms to current technologies due to security, capacity and funding issues. Our company struggles at obtaining and implementing new software and communication options for the general public. We continue to use paper communications in a digital world which affects our efficiency and effectiveness around customer service.
Courtney
Value Reasoning
This would save millions of dollars for the reduction of time spent by employees serving clients and the reduction of human errors that cost additional time and money.
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Current process
To review tax and accounting records we use a DOS system to analyze a clients account. We then use a business specific software to work on our clients account. The issue we get caught up in is using a archaic DOS system or analyze accounts when almost any current technology could perform this task and record on the business specific client software program.
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Flaw in current process
The current process is time consuming and leads to many errors as it relies on human analysis.
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Impact
This problem does not significantly impact my current work, but does impact my organization as a whole.
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Attempts at solving
There have been multiple attempts to transfer the DOS information to a different platform but funding and security has remained a significant problem.
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Ideal solution
To get funding and have a sole system or program that combines client accounts and account histories with computer data analysis.
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Value reasoning
This would save millions of dollars for the reduction of time spent by employees serving clients and the reduction of human errors that cost additional time and money.
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Challenge: Integrating new software with outdated DOS platforms can be complex and costly, leading to potential data loss or corruption.
Challenge: Ensuring data security during transfer is critical, especially in the finance sector, where breaches can lead to severe penalties.
Challenge: Budget constraints can hinder the acquisition of necessary technology and skilled personnel for implementation.
Challenge: Employees and clients may resist transitioning from familiar paper-based systems to digital solutions.
